100% Merino Wool | Gentle was | Designed in NZ
To register for an online return please contact our customer care team at: firstname.lastname@example.org
To be eligible for a return, the item must be in the same condition that you received it, unworn or unused. The item must incorporate all original packaging, including label and tags, shoe boxes and dust bags.
All sale or discounted item/s are non refundable or exchangeable. Please choose carefully.
All return shipping for 'item not fitting correctly' is at the expense of the purchaser. We will do our utmost to exchange the item with the correct size however the additional cost for shipping will be borne by the purchaser. If we are unable to exchange the item then your purchase will be credited less the cost of return shipping and handling.
If your return is accepted due to a fault, we will email you a return shipping label. The sustainable postage bag used in your original order is designed to be reused and sealed. Please do not reuse the bag if damaged.
Items sent back to us without first requesting a return authorisation will not be accepted.
Please contact us for any return question/s at: email@example.com
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you have received the wrong item. Please include images in your email of the fault or defect to allow us to rectify the issue as quickly as possible.
Once you have made contact with us and the request to exchange has been approved the item needs to be returned to the following address:
Attention returns: Sassy Australia; 103 High Street, Woodend, Victoria, 3442
Please ensure it is returned to us within 10 days of receiving and email the Australia Post consignment number of the parcel for tracking to: firstname.lastname@example.org
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 5-7 days for your financial institution to process and post the refund to your account.
Change of mind returns
Unfortunately we cannot refund for change of mind however we can offer a store credit. Store credits are valid for three months. Excludes all sale.
A faulty item is classified as faulty if it is received damaged or if a manufacturing fault occurs within a small time frame. Items that have been damaged from wear and tear are not considered to be faulty.