We currently ship within Australia and to New Zealand.
Sassy Australia delivers nationwide with Australia Post for a flat rate of $15 and $20 for New Zealand. All orders over $200 receive complimentary shipping.
We do ask that all orders be signed for on delivery.
Orders are delivered within 1-3 business days to metropolitan areas. For other states, rural and remote areas please allow up to 5 business days for delivery.
New Zealand deliveries can take up to 7-10 days.
Due to Australia Post having some delays at this time the above times may not be correct. We do ask if you could be a little patient. We will do our utmost to ensure that your order is delivered as quickly as possible. Thanking you, Karen
Yes we do.
Yes you can collect your order from our Woodend store.
Please let us know at checkout and we will ensure it is correctly processed for you. If you place your order during business hours we can have it available for collection within the hour. We will send you an SMS when your order is ready.
All orders placed prior to 4:00 pm AEST on a business day will be dispatched that same day. Orders placed after 4:00 pm AEST will be dispatched the following day.
You will receive an email notification from Australia Post as well as an SMS notification if you selected this option at the checkout. If you have any further queries please email: firstname.lastname@example.org
We will offer a credit or a refund, if you prefer, on your purchase if the item is faulty or damaged.
To be eligible for a return, the item must be in the same condition that you received it, unworn or unused. The item must incorporate all original packaging, including label and tags, shoe boxes and dust bags.
If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you when we’ve received your return and advise if the refund is approved.
Once approved, you’ll be offered a credit or a refund on your original payment method. Please take into account that it can take up 5-7 days for your financial institution to process and post the refund to your nominated account.
Unfortunately we can not refund or accept any return on sale or discounted items.
Sale is final so please choose carefully. We do not refund for change of mind.
Credit Cards; including American Express, MasterCard and Visa
Sassy Australia Gift Cards and eVouchers
Yes you can use at Sassy Australia or instore at Sassy Woodend for seamless shopping.
Once gift cards are activated, they should be treated like cash, as lost or stolen cards cannot be replaced or refunded. You can use your gift card in store at Sassy Woodend one or more times until the balance reaches zero.
Your Gift Card or eVoucher expire 3 years after purchase.